iseek computing Pty. Ltd

iseek computing Pty. Ltd

RETURNS POLICY

If for any reason you are dissatisfied with your purchase, you may return your item within 30 days of delivery for a full refund (subject to the terms below).

Process

  • You may return new items sold and fulfilled online by us within 30 days of delivery for a full refund.
  • Contact us on 1300 047 335 or sales@iseek.biz to initiate a return. You must provide your order number, contact details and reason for return.
  • Items should be returned in their original product packaging with the original product tags attached and with all paperwork (such as instructions/DVD's and Warranty Cards).  You should Include a copy of your shipping confirmation email or order confirmation email in the package.
  • Please either deliver the package to the store or courier at your cost the goods to us. Note all shipping return charges must be pre-paid and we will not accept COD deliveries. . You must also arrange insurance for the return of the goods to us.

All returns are subject to inspection by us before a refund is processed.  If we agree to refund you then we will refund you in the same way that you originally paid for your order.  We will also pay for the cost of return shipping costs (if applicable) if the return is the result of our error or the item is damaged or defective at the time of purchase.

Items purchased online can be returned to us at our store. Please ensure that you take a printed copy of your online tax invoice/ order fulfilment email to confirm your purchase details.

 

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.  

 

Consent

By using this website you are agreeing to the terms of this returns policy (as amended from time to time).